Consumer Rights

Consumer Rights



 Who is a consumer?


A consumer is defined as a person who buys any product/item or avails a service for certain consideration. Services include Doctor’s Service , repair of any item etc..


 *What is consumer right?* 


 Right to have information about different aspects of goods/items/products or service such as its quality, potency, purity, price and standard etc..


  *Rights under Consumers Act:* 


 *Right to safety:* 

A person has the right to be protected against hazardous chemicals/processes of products/services.


 *Right to choose :* 


The consumer is assured to choose a product/service, where ever possible, to have access to different varieties of goods and services at competetive rates.


 *Right to be informed :* 


Access to information is guaranteed to assure the dignity, privacy and self-determination of patients.



 *Right to be heard* 

Consumer has the right to express his openions with out any fear about any product or services or any of his grievances against a product or service.


 *Right to Consumer education* 


 Consumer has the right to know the price, quality of the item purchased/services offered, standard trade practices, like warranty period, return policy etc... with which the consumer is informed of the item or services,  while making decisions.


 *Right to seek redressal :* 


Consumer has the right to seek redressal against any unfair trade practices or unscrupulous exploitaton, which includes a fair settlement of a genuine grievance.



 Central Consumer Protection Act-2019..


 CCPA [Central Consumer Protection Authority] is formed undrr CCPA Act-2019.


A Complaint can be filed from anywhere such as his work place or residence. 


One can seek compensation for harm caused by a product or  service rendered, is not as per mutual agreement or as advertised in brochures.


court can refer settlement through mutual agreement or mediation.


e-commerce is also brought under the purview of CCPA act-2019.

 

 Penalties :


District courts –upto 1 core 


State courts  1-10 crores 


National  courts – above 10 crores




 Consumer Help Line :


1800-11-4000

(Toll free)


SMS Name, city to


8130009809


( Charges apply   )

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